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Friday, February 12, 2010

Wendy's Torbay Road - great service!

I have to say, I was just really impressed by a manager at Wendy's on Torbay Road. I went through their drive-thru at lunch today and had a grilled chicken sandwich. While the service was fast and totally acceptable, when I got back to my office and started to eat it, I noticed that the meat was extremely rubbery and there were gross little bits of white chicken "gunk" all over it. There was also a big knob of jelly/fat hanging off it. Upon further investigation, I found that the centre of the chicken looked undercooked and veiny.

Totally grossed out, I went on the Wendy's website and sent them a comment and asked for reimbursement. This was a five-dollar sandwich, after all, and it was truly disgusting! I also questioned in my email whether they were concerned with food safety at all, given the underdoneness of myfood.

I've done this many times - sent an email to a business that I wasn't happy with - it's just something I do. I rarely get a reply email. Even more rarely do I get to speak with an actual person from the actual place where I had the experience. Well, I just got off the phone with the manager, who called me as soon as my comments were forwarded to her.

I just wanted to give a shout-out to the management of Wendy's on Torbay Road. I'll definitely be back (and not just because they're sending me a voucher for a free sammie)!

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