I just received this email from reader Sharon about her experience at the Source in the Avalon Mall:
"I just found your blog. What you are doing is a public service! So
here's my story...
Last night I went to the Source at the Avalon Mall to buy a printer.
One of the guys "helping" me picked out a USB cable. So off I went
home only to find that the cable he had given me was an extension
cable and not a USB cable. When I called the Source they were not at
all apologetic. Actually, they didn't seem to care.
Did I mention that I don't have a set of wheels? So today I got myself
back on a bus and went back out to the Source to exchange the
incorrect cable. When I got there, I handed over my receipt, was told
the cable I needed was slightly more expensive, paid the difference
and was given back a receipt. Only when I got home did I realize that
the cashier hadn't returned my original receipt...you know...the one
with the printer purchase on it. So now I have to get back on a bus
and make a THIRD trip to the mall in order to get my receipt for the
Not only are the staff at the Source complete muppets, they are also
rude and unhelpful. During a previous visit to purchase a phone, my
husband overheard one of the staff members being rude and dismissive
to an elderly lady who was trying to make a purchase.
I am never, ever, ever shopping at the Source again.
On the plus side, I had a lovely experience at the vehicle
registration office today. The woman behind the counter (didn't get
her name, sadly) was efficient and helpful and it was by far the least
painful red tape I've encountered in a long, long time."
Anyone else have stories about difficult return/exchange transactions?