So, here's where I ended off my last post :
August 6, Thursday – Collision Clinic called to let me know the vehicle was ready.
Sounds like a great conclusion to a slightly annoying story, right? Well, Jane's problems with Collision Clinic did not end there. Upon receiving the call that her vehicle was ready to be picked up, she was confronted with the following:
"August 6, Thursday – Collision Clinic called to let me know the vehicle was ready. They told me I would have to pay $300 deductible. I had to tell them that since it was going through another driver’s insurance and not my own, I did not owe anything. Oh yes they agreed, that is right. Good thing I picked up on that! I picked the van up at 4:30. The receptionist had me sign for the work before I even saw my vehicle. She said a cheque would arrive from the insurance made payable to me and to them and signing now would prevent me from having to come in again.In retrospect I’m not sure signing before I got my vehicle and inspected it was a good idea. The receptionist also told me that their work was covered by a guarantee for as long as I owned the vehicle and told me several times that the vehicle had been cleaned inside and outside, she used the word “detailed”. When I got in my vehicle I realized their meaning of the word “detail” is to clean everything with “Armor-All”, including the steering wheel and apply it over dust so that dust is now “Armor-All’ed” onto the dash. But since I did not ask for this to be done I did not complain about it. I just had to keep an extra firm grip on the now slippery steering wheel.
How frustrating. It certainly appears that Collision Clinic missed a couple of key points while fixing Jane’s vehicle! But what’s worse is the fact that 1) they argued with Jane about the condition of her vehicle after they fixed it, 2) she was misinformed about the status of her insurance inquiry and 3) she did not receive a call-back as promised.
Tomorrow, I’ll post the conclusion of Jane’s story, since I’ve already gone on far longer than I can imagine one wants to read in a single sitting! In the meantime, I welcome your thoughts on this or any other customer experiences - just email ShopAndTellNL@gmail.com or contact me via Twitter at twitter.com/ShopAndTellNL