They say that a customer who has a good experience will tell two people while a customer who has a bad experience will tell ten. I want everybody to tell everything. is a 100% independent site

Tuesday, June 16, 2009

I don't just like to complain...

I was at Shoppers Drug Mart on Topsail Rd. yesterday and was served by a trainee cashier. The checkout was a little rough, with the cashier taking a couple of tries at ringing me in correctly, but I wasn't bothered by this because of her attitude. She was quick to apologize for taking such a long time, and worked through her line with a smile on her face.

This experience made me think about what it is that I want when in a customer service situation. Some people might read my posts and think that I am being overly harsh on some workers, demanding an unreasonable level of service or approaching the situation with an expectation of poor service so that I have a reason to complain. This is not the case at all. If my cashier/server smiles at me and seems genuinely interested in whether or not I'm a happy customer, then I'm, well... a happy customer. On the other hand, if I'm treated as if my presence is an annoyance or I'm simply ignored, then a poor service review is coming for that business

Customers spend so much of their time and money, visiting the same establishment again and again, in spite of a lack of appreciation for their continued patronage. Maybe they think we don’t have a choice, but we do. It seems to me that it's only fair to recognize those companies who are paying attention to customer satisfaction as well as to spread the word about those who are not!

Thanks to you all for following, and keep the commentary coming. I have a feeling someone is listening.

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