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Tuesday, May 5, 2009

Poor Service! CHBA-EN Home Show 2009

Ever since deciding to have a house built, I’ve been a little preoccupied with floor plans, interior decorating, landscaping, and pretty much everything else having to do with home renovation. I decided to head out to the Home Show on Sunday past, and was lucky enough to come home not only with a ton of ideas for the new house, but also with subject matter for a customer service review.

To start off, it cost 5 bucks to get in and I’m not sure whether it’s totally acceptable that people should have to pay to look at products they might like to purchase. But that’s beside the point.

As soon as we left the box office window, we realized that we had no idea how to get into the show itself. There was no directional signage whatsoever, but we were herded with the rest of the cattle crowd through an industrial door in the corner of the box office area. We were then shoved down a flight of stairs by a ticket-taker who appeared to be far more interested in what was happening on the street outside than whether or not her patrons actually made it into the event without injury.

Once we fought our way into the showroom area, the first thing I noticed was the amount of garbage on the floor and on the ledges of the displays. It looked like the sidewalk on Queen’s Road in the spring. I finally found a trash bin on the other side of the room, half-hidden behind a display.

Another item that I found concerning was the fact that there was so little space between the displays. I didn’t see anyone there who was in a wheelchair, but I don’t see how they could have navigated the floor considering the amount of trash and the narrowness of the aisles.

I guess this is more of a criticism of the planning that went into the Home Show rather than a customer service review, so I will add that there was at least one display that had positively excellent customer service: Power’s Surplus and Salvage from Ropewalk Lane. Their representatives were exceptionally courteous and actually seemed to want to use the home show to increase their customer base rather than just piss them off.

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