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Monday, May 11, 2009

Good Service! - submitted by Gregory Pike (@grevory)


I ordered a tracksuit for my girlfriend for her birthday off of I paid extra for shipping on Thursday night and received the product that Monday, her birthday. Very timely! Esspecially given how remote Newfoundland is.

She loved it. The pants fit her perfect, but the top was very loose on her.

I emailed late last night to see what recourse there was and I had an email waiting for me when I woke up this morning. Here is the response I received from them:

I am sorry the item you received does not fit perfectly. I want you to be 100% satisfied with everything you purchase at Caf├ę I'm processing a replacement for the whole tracksuit in a size small since I'm unable to send just the jacket. You should receive the replacement by May 29th.

There is no need for a return! I do not want you to incur any additional shipping charges. Please keep the original as our way of saying thanks for shopping at Caf├ę

I couldn't be happier about this. I figured I would have to send the suit back, which only seems fair, but they are replacing the entire suit at their cost and letting us keep the original.

Many other e-commerce shops could learn a thing or two from Good job guys!


1 comment:

  1. Cool. Cafepress is very customer friendly but that sentiment does not extend to its shopkeepers, unfortunately.